Terms & Conditions

Delivery Information

All Victoria Maloney items shipped to the United Kingdom and Northern Ireland will be sent using Royal Mail Special Delivery guaranteed next working day. For international delivery of goods under the value of £250 all Victoria Maloney orders will be dispatched using Royal Mail International Tracked & Signed service. Delivery times are estimated between 4-9 working days. For international delivery of goods over the value of £250 all Victoria Maloney orders will be dispatched using DPD Air Express fully tracked service and will arrive within 2-5 working days. Please note that all of these are insured methods of postage therefore your parcel will require a signature on arrival.

Packaging

All Victoria Maloney sterling silver and gold plated items will arrive in a branded Victoria Maloney card box with a recycled paper ribbon, all fine jewellery and bespoke items will arrive in a branded Victoria Maloney wooden box. For all posted items your jewellery will arrive in a recycled brown cardboard box. For discretion and security all of our boxes are branded on the inside only, however for postal services they will require a return address and company name which is marked discreetly on the back.

Returns & Exchanges

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact us within 7 days of receiving your item to arrange a return and refund.

*Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund any earrings purchased at Victoria Maloney. Also exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

To return an item to us, please follow the below steps:

  • Contact us directly at studio@victoriamaloney.uk to request your return number and return postage address.

  • You have 7 days from receipt of your order to contact us to arrange a return of your purchase. The item must then be returned to us within 7 days from that point.

  • Please securely package your item/s in their original box along with a note containing your name, order number, returns number and the reason for your return.

  • On the outside of the packaging please make sure to clearly write your name and return number on the back.

  • Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery insured to the value of your item.

  • Victoria Maloney does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities belong to the customer.

International Returns

When returning an item from overseas, please still make sure to follow the above steps.

Victoria Maloney does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities belong to the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to us safely.

Please take care if a customs declaration form is required, to correctly mark the goods as a ‘RETURNED ITEM’. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed on to the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.

If you have any queries about returning goods to us internationally then please get in touch so we may advise you.

Exchanges

Unfortunately we do not exchange products. However you can return an unwanted item to us for a full refund and place a new order for an alternative item.

Please also note

Returns received outside of the above stated timelines are accepted at the discretion of Victoria Maloney

Refunds will be issued within 14 days of Victoria Maloney receiving your return.

All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.

Unwanted gifts returned outside the above stated timelines may be exchanged for a credit note voucher.

Returning Faulty Goods

In the rare event that goods are delivered faulty or damaged please contact Victoria Maloney directly so that we can arrange a replacement or a refund. If a package you receive is damaged or has been opened please contact us immediately.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within 6 months after delivery. All items that are returned as faulty will be assessed by Victoria Maloney, and any damage that is deemed to be a direct result of general wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items at a small fee to cover the cost of the repair and the return postage, for more information please visit our jewellery care page or contact us directly at studio@victoriamaloney.uk

Online Order Cancellation

If you wish to cancel an order placed online at www.victoriamaloney.co.uk please email us immediately at studio@victoriamaloney.uk

Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 7 days to contact us to arrange a return of goods, then a further 7 days to return the item to us. In this circumstance, please follow the above return instructions.

The above does not affect your statutory rights.

Lost or Late Deliveries

If your delivery has been delayed, then please contact us and we will provide you with tracking information to enable you to locate it.

Unfortunately we are unable to refund or replace lost items until 20 working days after the date of despatch (this may be 30 days for international items) as this is when the Royal Mail classes an item as being lost.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, please note this can sometimes take 1-2 weeks.

Items not received but showing as delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature and name of the person that has signed for the parcel by checking your tracking number on the Royal Mail website ‘Track and Trace’ page. Please note that we do not refund or replace items that are tracked as being delivered. Victoria Maloney cannot be held responsible for goods theatre lost or delayed in transit.

Bespoke Commissions

Bespoke commissions start at £500.

You can contact Victoria Maloney regarding a bespoke piece of jewellery via our ‘bespoke contact form’ or email us with a general enquiry. Once we have discussed initial ideas with you we will then put together a bespoke design package.

Once the design package and the price of your bespoke piece of jewellery has been confirmed Victoria Maloney requires a 50% deposit payment in advance of starting work. The remaining balance for your jewellery will then be due on completion of goods. Please note payment must be made prior to shipping or collection.

Repairs and Reconditioning

As with all things we love and wear regularly, over time, your jewellery might need a bit of extra care and attention.
Victoria Maloney offers a repair service on all our items, from fixing broken chains to refinishing gold plated pieces.
Please contact Victoria Maloney directly to get a quote for repairs and reconditioning.

Repairs, resizing and reconditioning of jewellery usually take between 4-6 weeks, once your item has been received we will process the order, you will then be contacted when your jewellery is ready to be dispatched.

For further information about looking after your jewellery please visit our ‘Jewellery Care’ page.

Victoria Maloney

Given the handmade style of Victoria Maloney jewellery, there may be slight variations between each individual piece to the images provided on this site.

 

 

Privacy Policy

This privacy policy sets out how Victoria Maloney collects, uses and protects any information that you give when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Victoria Maloney may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What personal information do we collect?

We collect personal information about you when you register an account at www.victoriamaloney.co.uk, subscribe to our newsletter, place an order or interact with us by email, comment on blog posts or enter competitions and special promotions. By registering, subscribing or using our services you consent to the use of your personal information in line with this privacy policy.

We may collect the following information:
Your name, email address, phone and mobile numbers, home address, shipping and payment card billing address, IP address, shopping history, date of birth and any other information you may give us.

About Cookies

We collect information about your use of our online services using cookies. Cookies are very small text files that are stored on your computer or other device when you first visit our site. When you visit our site again in the future these files help us remember who you are and personalise your browsing experience. Most websites use cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Articles on this site may include embedded content (such as videos, images, articles etc). Embedded content from other websites behave in the exact same way as if you have visited the other website.

These websites may collect date about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content.

Cookie Policy

There are a number of different types of cookie that we use on this site.

Website functionality cookies are used to provide the online services required for our site to function and are essential for us to be able to do so. These enable features such as the shopping cart, wishlist and account functionality.

Website analytics cookies are used to track how customers use and interact with our website. These include counting the number of visitors to our website. This helps us improve the experience for customers.

By using our site, you agree to us placing these sorts of cookies on your computer or device and accessing them when you visit the site again in the future. You can delete any cookies that are stored on your device by following the instructions in the relevant help section of your chosen browser. Please be aware that by removing these cookies it may impact your browsing experience when using the site.

What we do with the information we gather?

There are a few reasons that we require this information. We will use it to provide the products or services that you have asked for and to provide you with a personalised shopping experience. For customer care purposes to allow us to answer your enquiries and any future communications with you. For our own internal record keeping and accounting requirements.

We will never store your payment details, whether they be debit or credit card details or payment account login information. Payments made via our website will be made through the ‘Stripe’ gateway. By using this gateway some of your data will be passed to the respective third party, this includes information required to process or support the payment such as the purchase total and your customers billing information.

We collect and use third parties to collect and share with us anonymised information from visitors to our site and analyse it to get a better understanding of how people use our website to help us improve the experience that we provide.

If you have consented to receive marketing emails from Victoria Maloney then we may use the information you give us to provide you with more personalised and relevant content.

Protecting your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a Secure Socket Layer (SSL) encryption throughout our site which encrypts your information, preventing it from unauthorised use.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing Communications

We offer the chance to receive updates, news, event information and more via our email mailing list. We will only send you these communications if you proactively consent by opting-in to receive them. If you wish to unsubscribe from these messages, you can do so at any time via any newsletter that you have received from us or by emailing us directly at studio@victoriamaloney.uk

Controlling your personal information

You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us at studio@victoriamaloney.uk. You also have the right to review and update your personal details. You can do so contacting the Victoria Maloney team and we will be able to help with your request. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.