Terms & Conditions
All Victoria Maloney items shipped to the United Kingdom and Northern Ireland will be sent using Royal Mail Special Delivery guaranteed next working day. For international delivery of goods under the value of £250 all Victoria Maloney orders will be dispatched using Royal Mail International Tracked & Signed service. Delivery times are estimated between 4-9 working days. For international delivery of goods over the value of £250 all Victoria Maloney orders will be dispatched using DPD Air Express fully tracked service and will arrive within 2-5 working days. Please note that all of these are insured methods of postage therefore your parcel will require a signature on arrival.
All Victoria Maloney sterling silver and gold plated items will arrive in a branded Victoria Maloney card box with a recycled paper ribbon, all fine jewellery and bespoke items will arrive in a branded Victoria Maloney wooden box. For all posted items your jewellery will arrive in a recycled brown cardboard box. For discretion and security all of our boxes are branded on the inside only, however for postal services they will require a return address and company name which is marked discreetly on the back.
Returns & Exchanges
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please contact us within 7 days of receiving your item to arrange a return and refund.
*Please note that earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund any earrings purchased at Victoria Maloney. Also exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.
To return an item to us, please follow the below steps:
- Contact us directly at email@example.com to request your return number and return postage address.
- You have 7 days from receipt of your order to contact us to arrange a return of your purchase. The item must then be returned to us within 7 days from that point.
- Please securely package your item/s in their original box along with a note containing your name, order number, returns number and the reason for your return.
- On the outside of the packaging please make sure to clearly write your name and return number on the back.
- Return the item to us via a secure, trackable service. If you are in the UK, we recommend Royal Mail Special Delivery insured to the value of your item.
- Victoria Maloney does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities belong to the customer.