Delivery Information

When you order your Victoria Maloney piece of jewellery all ‘in stock’ items will be gift wrapped and shipped within three working days.

If an item is urgent and you would like it posted sooner than this please make us aware by adding a comment in the notes section when you place your order and a member of our team will do their best to accommodate your requirements. Please note we are unable to ship items on a Saturday or Sunday.

Once your order has been shipped you will receive an email with your shipping details and tracking number.

Items available on back-order will take 4 – 6 weeks to be handmade, therefore please allow for this period of time for your item to be made and shipped.

All of our UK orders are sent using Royal Mail Special Delivery service for guaranteed next day delivery. Please be aware that items shipped on a Friday may not arrive until Monday before 1pm. Royal Mail Special Delivery service is a tracked and insured postage method therefore your parcel will require a signature on arrival.

International Delivery

All international Victoria Maloney orders under £250 will be sent via Royal Mail International Tracked and Signed service. Delivery times are estimated between 4 – 9 working days and your parcel will require a signature on arrival.

All orders over £250 will be sent via DPD Air Express fully tracked service and will arrive within 2-5 working days. Please note that delivery times are from the date the parcel has been sent and not the date the order is placed. For order turnaround times please refer to the ‘Delivery Information’ section of this page.

Packaging

For love of the environment all Victoria Maloney packaging is 100% sustainable, recyclable and handmade.

Every silver or gold plated item of Victoria Maloney jewellery will arrive in its own handmade recycled card box with a recycled paper ribbon and in the Victoria Maloney branded postal box. In order to keep any gifts a surprise our postal boxes are branded on the inside only, with a discreet return address on the base of the box.

All Victoria Maloney Bespoke orders and fine jewellery pieces will arrive in a handcrafted wooden box with any documentation or certificates presented in a recycled paper envelope.

Returns & Exchanges

We hope you are very happy with your Victoria Maloney jewellery, but if for any reason you are not completely satisfied with your purchase we offer a full refund for up to 7 days after your order has been delivered. Please contact a member of our team within 7 days of receiving your order and you will be issued with a returns number and return postage address. Once you have been issued with this number and address you will have a further 7 days to return the item/s to us. 

​This returns policy excludes bespoke orders and customised sizes. Please note that for hygiene reasons we are unable to accept returns on earrings.

Unfortunately we are unable to exchange items however you may return the item using the above suggested method and then order a new item. Your refund will be fully processed within 14 days of receipt of your return. 

Return of goods is the responsibility of the customer, therefore please ensure that items are returned using an insured method of delivery, in their original packaging, and are in unused condition.

Once returned items have been received and checked you will be issued with a refund, please note this refund will be for the jewellery only and does not include the postage cost. Once this refund has been processed you will receive an email and your payment method will be credited within 14 days.